Community Guidelines

Quillo is about building a positive, supportive, engaging, and safe community. You, the Quillo Community, have the opportunity to add videos to the app to share experiences, ideas, and encouragement. By uploading a video to Quillo, you agree that the video meets the Quillo Community Guidelines and understand it will be sent to the Circle Administrator for review and approval.

Users agree to the following Quillo Community Guidelines

The Basics:

“I’m here to be part of a safe, positive, and supportive community. I agree that the content uploaded to Quillo, Quillo Pro, and/or Quillo Connect has kindness and caring at its core. I understand that videos and users who upload them could be removed from the platform if they are: offensive, racist, sexist, ableist, violent, bullying, or include other hate speech.”

If you see a video or user you think violates these guidelines, please report it to [email protected].

While we can’t cover every possible circumstance, let’s take a look at some items that might come up.

How does Quillo determine what is “appropriate” or “inappropriate”?

First and foremost, ask yourself if your video is contributing to a positive, supportive, and meaningful community. If it isn’t, this isn’t the right place for it. Keep in mind that the internet is a public space, even if you are sharing it in a private group! If you’re not sure, drop us a note by contacting [email protected]! Bottom line, if content in videos uploaded to Quillo are found to be offensive, cruel, or otherwise inappropriate, they will be removed.

What topics will get a video and/or user removed immediately?

The following topics are unwelcome and completely inappropriate with grounds for removal

Hate speech

Remember the human. Quillo is a safe and welcoming community. Everyone has a right to use Quillo free of harassment, bullying, and threats of violence. Hate speech is not allowed on Quillo. We remove content and users promoting violence or hatred against individuals or groups based on disability, caste, ethnicity, gender identity and expression, nationality, race, immigration status, religion, sex/gender, sexual orientation, victims of a major violent event and their kin, veteran status, or age.

Below are examples of hate speech not allowed on Quillo.

  • “I’m glad this [violent event] happened. They got what they deserved [referring to persons with the attributes noted above].”
  • “[Person with attributes noted above] are dogs” or “[person with attributes noted above] are like animals.”

Misinformation and Disinformation

While the internet is full of information and great things (like Quillo), let’s face it – you can’t believe everything on the internet. While there are things that we may be confused about or are still learning about, blatant misinformation will not be tolerated, especially in areas that impact the disability community directly. Myths and misinformation about vaccines, Covid-19, and climate change will not be tolerated.

Reference to or depiction of firearms

Videos cannot show or reference firearms.

Can I talk about “tough” or “taboo” topics in a video?

Sometimes topics are hard to talk about, but are still important in the right context. Keep in mind that the internet is a public space, even if you are sharing it in a private group! Remember, Quillo Connect is about connecting with friends and family while sharing encouraging and informative videos. It is not a dating site or a place to share really personal information. Here are some examples:

Sex education and sexual health

People may have questions about relationships, including sex and sexual health. There may be Circles where people are asking educational questions about sex, sexuality, relationships, boundaries, and consent. That is okay! Videos cannot include nudity, images of sex, or pviate body parts. If the video promotes anything unsafe or unhealthy, this is not the place for it! If you wouldn’t want people in your public space to watch it, don’t post it here.

Mental health

Being able to talk about feelings is important. Mental health can be impacted by a lot of different things. It is okay to talk about how you’re feeling in a video, but remember that Quillo is not a substitute for professional mental health services. 

Self-harm and suicide

Keep in mind Quillo is a positive space for connecting and learning. You may not share content that glorifies or promotes suicide or self-harm, including any encouragement to others to cut themselves, or embrace eating disorders such as anorexia or bulimia. If you or someone you know are in crisis, call the National Suicide Prevention Lifeline (Lifeline) at 1-800-273-TALK (8255), or text the Crisis Text Line (text HELLO to 741741). Both services are free and available 24 hours a day, seven days a week.

How can you report a video or user if you are concerned?

Concerned about something you see? Email [email protected] with the video or user of concern. Your issue will be documented but your information will be kept confidential while Quillo investigates your concern.

What happens if you and/or your video breaks this commitment?

We all make mistakes. In most cases, we will follow a three strikes approach. A first offense will be issued a warning and the video will be permanently removed. A second offense will be a last reminder and the video will be permanently removed. After a third violation, the video will be removed and the user will be removed from the Quillo platform. 

Immediate action is taken for really terrible content, including threats, bullying, or harassment, will not be tolerated. Users and their videos will be removed immediately.

Can you appeal a decision if you or your video is removed? 

Yes! Let’s talk.
If a user is removed from the app and there is potential for it to be a learning experience, a Quillo Advisory Board will meet to review your appeal. In some cases, a user may be able to return to the app on a trial basis. If they are removed again, there will not be a 3rd chance.

Thank you for helping to make Quillo a safe, positive, and supportive community!
Updated 3/23/2022

Looking for more? Complete the form, and we'll send you Quillo's premium content, "Down to the Penny: Supporting the Financial Wellness of Your Staff."
  • This field is for validation purposes and should be left unchanged.